Posting

Local and International postal service by SingPost.

The postage fee will depend on the weight of each order or combined order. We only charge once in combined postage if you order more than one item.

 

Mailing Options by Singpost: 

No tracking. No compensation. No tracing

Buyer opting for normal mail bears the risk of lost mail, any delay, or any damage. Singpost does have incidence of lost mails. We do not bear additional cost nor is responsible for any mode of delivery once posting advice is updated to buyer.

  • Normal mail (Actual turnaround varies between 2 days to more than 2 weeks).

 

Limited compensation

  • A.M. Mail (by next working day, 11am with certain conditions for posting to be met)

 Up to 300g. Size of envelope: 323mm x 222mm

Letterbox 

Doorstep

   *Compensates up to 3 pieces of A.M. Mail.

  • Smartpac (Flat fee. Turnaround 2-3 working days (Jan-Sep) and 3-4 working days (Oct-Dec)
    • SmartPac – Up to 3kg. 300mm x 190mm x 70mm
    • SmartPac Lite – Up to 1kg. 240mm x 330mm x 70mm
    • SmartPac Mini – Up to 600g. 150mm x 220mm x 70mm

  Compensates up to 3 pieces of SmartPac.

 

Compensation

  • SMS mail (Tracking. SMS alert when mail is delivered to letterbox. Compensation of up to S$30 or the declared value of item. Turnaround per normal mail).

  Normal mail fee + additional $1 per ordinary mail

  Max dimension 30cm x 19cm x 7cm

  • Registered mail (Tracking. Compensation of up to S$68. Actual turnaround mostly within 2-3 working days, and in extreme case 5 working days).

  International order will only be sent via registered mail.

*Compensation is determined by Singpost and is subjected to their terms and conditions.

 

Buyer’s responsibility

  • Buyer is responsible for the accuracy of the postal address to reduce the chance of lost mail.
  • Buyer is to verify the postal address is correct on the package before we send out for mail (email address to be provided during the time of order).

 

Our responsibility

  • Only a photoshoot of your package will be sent to your email address. Video shoot is unavailable.
  • All fragile products will be bubble wrapped.
  • We do not immediately post your package. Posting will be done on the same day if we deem possible, or within 3 working days.

 

Local Courier service

  • Yamato Transport (Taqbin)
  • Qexpress
  • Ninja Van (Not less than 3 parcels or surcharge S$3)
  • Other 3rd party courier service

 

It is highly recommended that buyer opts for registered mail or courier delivery to ensure your package arrives intact.